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Shipping & Returns

FREE shipping in the continental U.S.A. on all orders over $95!

  • Free standard shipping to all 48 states in the continental U.S.A.
  • Orders generally ship within 1-2 business days - many times even same day
  • Tracking numbers provided with up to date shipment information
  • Fast, accurate and dependable service
  • Never a handling fee on domestic orders
  • We ship with UPS, FedEx, USPS Priority and USPS First Class as well as with other couriers
  • Faster Shipping Options available - many times with same-day shipping or next day shipping

Shipping

Get free shipping on orders over $95 from the Hot Tub Outpost USA.UPS does not ship to post office boxes, so we require a street address at checkout for faster shipments. We do ship USPS as part of our standard shipping.

When you place an order for a custom made spa, we will estimate shipping and delivery dates for you based on the availability of your spa or the length of the production time and the shipping options you choose.

Many shipments qualify for FREE SHIPPING in the continental U.S.A (Hawaii and Alaska shipping is quoted on parts. For large items such as spas, saunas, covers that are labelled free shipping for continental USA purchases, you will be contacted after we obtain the freight quote from carrier to confirm your purchase and collect any shipping amount due prior to shipping.

Shipping Times

When some products say "Usually ships within 24 hours", that means that the product is usually in stock and can ship out the next business day excluding weekends and holidays. Heck, we ship out over 97% of our products the same or next day.

Hot Tub Cover Shipments
Most spa covers and custom color covers as well as thicker 5" covers are not in stock and take about 2-3 weeks to make.  Brown and Gray standard size hot tub covers for most QCA Spa models are in stock and ship in 1-3 days.  Covers come with limited warranty from cover manufacturer and are non-returnable.

Hot Tub Production Times
Custom order hot tubs take about 3-4 weeks to produce. Limited selection of Quick Ship spas is in stock and available for shipping within 1-3 days. Allow about 3-5 days shipping to receive a hot tub cover or spa. West Coast destinations may take slightly longer.  Most spas and covers ship directly from the factory in Iowa.

We cannot guarantee 1 day fulfillment for every item, but will keep you informed when the product has shipped, provide a tracking number when available and inform you in the case your item is back-ordered or in the event of an unforeseen delay.

Canada and International Shipping

We can ship to most addresses in the world (sorry Iran and North Korea). Note that there are restrictions on some products, and there are some products cannot be shipped to international destinations such as chemicals.  We do not offer free shipping to Alaska, Hawaii, Canada or any other non-U.S. locations. We do ship USPS Priority International so it saves you money over courier for international destinations. Just checkout as normal. Contact us for assistance if you are in a country outside of our international service area or need assistance.
Note, buyer is responsible for any duties or taxes that may be levied on international shipments.

Our system will make every effort to calculate the correct shipping to your province in Canada, however in the case there is a shortfall between the amount of shipping billed at checkout and the actual shipping cost, you will be contacted prior to shipment to approve the additional charge if any.  Free shipping offered generally on the site does not apply to any shipments to Canada as the cost of shipping a parcel to Canada is usually significantly higher than shipping interstate.    In any case, we here at Hot Tub Outpost do not like surprises, so we will always promptly contact you in the case of a shipping cost issue to Canadian or International destinations.  So checkout with confidence as we handle many international and cross-border shipments every day.

New for shipments to Canada:  We now offer the lower USPS First Class International shipping service for small parcels under 4 pounds in weight (max value of $400).   You will see this shipping option at checkout.  If package ends up weighing over 4 lbs., you will be contacted prior to shipping.  If we have to cancel an order due to high shipping charges, we will issue a prompt, full refund.

Hot Tub Outpost Shipping

30 Day Money Back Guarantee from Hot Tub Outpost spa parts and supplies.Returns Policy - RMA Number Required before Returning Items

At Hot Tub Outpost, we want you to be completely satisfied with the products you purchase here. If you have questions about your item(s), please contact us by email (info@hottuboutpost.com) or phone.  Rest assured, our products are covered by manufacturer's warranties.

30-Day Satisfaction Guarantee
You may return most new, unopened items within 30 days of delivery for a full refund less a 15% restocking fee to help defer the cost of administration, shipping, packaging, materials and restocking. Shipping costs are non-refundable as they are paid to the shipper.

All returned items must be in new condition. Refunds are based on the original purchase price of the item less 15% restocking fee. Shipping and any handling fees are nonrefundable.
Parts returned within 30 days of purchase have a 15% restocking fee. Original shipping expense is never refundable. If your order includes Free Shipping from us, the actual cost of shipping will also be deducted from amount being refunded to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to the fragile nature of certain items, when returning any fragile item, please ensure original packaging is used - the customer is responsible for any damage caused by insufficient return packaging.

The spa industry is in constant flux with old companies and suppliers disappearing while new brands come on board.  Documentation for certain spa brands or models may not be available or be incomplete. We can still assist in providing recommendations based on information you provide to us such as pictures or measurements.  Hot tub part identification is sometimes a collaborative effort between spa owner and customer support. In the end, we may waive a restocking fee if the part does not work out based on if a serial number was provided to source the part, but return shipping when necessary, is always the responsibility of the purchaser. 

Hot Tub Outpost spa parts shippingRequest an RMA - Return Authorization Number  by email (info@hottuboutpost.com). These numbers expire within 15 days of issuance. When shipping, use a traceable, insured ground shipping method that provides a tracking number.  USPS with tracking is acceptable.
Once your return is received and inspected, we will send you an email to notify you of your credit/refund when processed.

If you need to return an item email us at info@hottuboutpost.com with the date of purchase, reason for return and item(s) you are shipping back.  You will then be given the correct ship-to address for the return shipment by email along with an RMA number when applicable.  Please do not return items until you receive either an RMA number or correspondence from Hot Tub Outpost with the correct return address.

We will also notify you of the approval or rejection of your refund. If your refund request is approved after the warehouse receives, inspects and processes your return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received free outbound shipping on the item(s), the cost of outbound shipping will be deducted from your refund in addition to the restocking fee.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns are only authorized to be shipped to the Texas warehouse, regardless of from where the item originally shipped - unless otherwise noted.

For return shipping it is advisable to use a trackable shipping service or to purchase shipping insurance. We are not responsible for returned items that we do not receive.

Certain items are inspected for date codes, date of sale, physical or chemical damage, and signs of improper use or installation. Items that are returned with physical damage are not considered a manufacturers defect and will not fall under the manufacturer’s warranty.

Non-Returnable Items
Items marked Special Order or heaters, pumps, spa packs, circuit boards, control panels, spas, saunas and spa covers are not returnable but are covered under manufacturer's warranties.

On the bright side, when you order a heater, spa pack,pillow or circuit board from Hot Tub Outpost, you know you are getting a brand new and unused board or item, not a repaired or refurbished board, or a part somebody else may have damaged and then returned.  Don't you hate buying something at Best Buy, Home Depot or other store only to find out somebody dumped a returned item back on the shelf and now you have the problem.  We don't deal that way here at Hot Tub Outpost.  We only offer pristine, original, brand new manufactured goods and know you wouldn't expect any less.

Return Address
Send approved returns with RMA number to:
HOT TUB OUTPOST
2121 LOHMANS CROSSING RD STE 504-378
LAKEWAY, TX  78734
When sending returns to this address, include your name, address and RMA number for proper credit. See return policy above for details on getting an RMA number, non-returnable items and return policy details.

No "Handling Fees"

We do not charge a handling fee for domestic shipments when you order from Hot Tub Outpost as many other hot tub supply companies do.  Our aim is for you to be pleased with your purchase.

Time for Refund
You should expect to receive your refund within 14-25 days of receiving your returned item(s), however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). All returned items must be complete and in original packaging.  Items damaged during outbound shipping will be returned to us by UPS, FedEx or the selected shipper and will be replaced when the claim has been processed.

We'll notify you via e-mail of your refund or exchange once we've received and processed the returned item.

Sales Tax Policy
Sales tax of 8.25% is charged to all residents of Texas.  Use tax may be the responsibility of the purchaser depending on state of residence.  We do not collect sales tax or impose an internet sales tax on any international sales or sales outside of the state of Texas pending new internet legislation.  Internet laws with respect to taxation of purchases may change in the future depending on new regulations. For now, enjoy tax-free shopping in 49 states!

All this being said, we want to insure that you are happy with your experience here at Hot Tub Outpost, so if you have any questions or concerns, please contact us for assistance.

Thanks for shopping at Hot Tub Outpost, your number 1 online supplier of hot tub parts, accessories and supplies.